CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE APPLICATION COURSE
Course Objectives:
The course will enhance participants’ knowledge to:
- Analyze Customer Requirements for CRM
- Prepare Business Blue Print for CRM implementation
- Configure CRM application for Clients
- Use features of CRM application
Participants can help organizations in the following areas:
- Total integration of Marketing, Sales & Customer
- support process.
- Increase Revenue
- Reduce sales cycle
- Track follow ups
- Track opportunities
- Track customer service requests
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